ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
Deadline
Die Frist für den Eingang der Angebote war 2022-01-19.
Die Ausschreibung wurde veröffentlicht am 2021-12-06.
Anbieter
Die folgenden Lieferanten werden in Vergabeentscheidungen oder anderen Beschaffungsunterlagen erwähnt:
Objekt Umfang der Beschaffung
Titel:
“Call for Expression of Interest Regarding the Provision of an Employee Assistance Programme
PRO-006474”
Produkte/Dienstleistungen: Orientierungs- und Beratungsdienste📦
Kurze Beschreibung:
“ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled...”
Kurze Beschreibung
ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
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Geschätzter Wert ohne MwSt: EUR 1 521 112 💰
1️⃣
Zusätzliche Produkte/Dienstleistungen: Dienstleistungen des Sozialwesens und zugehörige Dienstleistungen📦
Ort der Leistung: Belgique/België 🏙️
Ort der Leistung: Hessen🏙️
Ort der Leistung: United Kingdom 🏙️
Ort der Leistung: us 🏙️
Hauptstandort oder Erfüllungsort:
“The Services will take place:
(i) remote,
(ii) face-to-face in the areas where the ECB is located, and
(iii) on site at ECB premises.”
Beschreibung der Beschaffung:
“ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled...”
Beschreibung der Beschaffung
ECB is looking for a supplier for the provision of a comprehensive Employee Assistance Programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
Access to the Employee Assistance Programme shall happen via a dedicated website for the ECB with e-mail and online chat functionality and via a toll-free 24/7 worldwide hotline, where entitled users can get access to the following services:
A) remote social counselling services via telephone (or if requested via other remote channels such as chat)
B) face-to-face social counselling (i.e. physical meetings) in the areas where the ECB is located (Rhine-Main area, Brussels, Washington, London and future areas in which the ECB might open a representation, e.g. Asia);
C) dedicated onsite Social counselling services (individuals/groups) via fixed, i.e. named, social counsellors including mediation services at the ECB premises in Frankfurt am Main.
While social counselling under A), B) and C) includes also counselling of colleagues including managers regarding difficult team situations e.g. dealing with unexpected and severe situations (e.g. accidents, death cases, suicide, sickness, harassment, substance abuse/addiction etc.), the ECB has a dedicated separate management training and coaching offer in place for the general development of job related competencies covering also management and leadership skills and challenges;
D) hands-on/personal community care assistance services (social worker type support) providing personalised support and local accompaniment regarding the German social benefit and health system and social health related authorities in the Rhein-Main area;
Furthermore, the successful provider shall provide the following upon request:
— crisis intervention and support services including trauma counselling and emotional first aid services at the ECB premises in case of major crises (e.g. terror attack or onsite suicide cases) at the ECB, and/or
— moderate remembrance events, and/or
— for wellbeing related presentations, health promotions, preventative measures, trainings, and workshops.
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Der Preis ist nicht das einzige Zuschlagskriterium, und alle Kriterien werden nur in den Auftragsunterlagen genannt
Umfang der Beschaffung
Geschätzter Gesamtwert ohne MwSt: EUR 1 521 112 💰
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Beschreibung
Dauer: 48
Zusätzliche Informationen: The maximum value of this procurement is EUR 1 977 445.
Rechtliche, wirtschaftliche, finanzielle und technische Informationen Wirtschaftliche und finanzielle Leistungsfähigkeit
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Technische und berufliche Fähigkeiten
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Bedingungen für den Vertrag
Bedingungen für die Vertragserfüllung:
“In line with the terms and conditions of the draft contract. See details in the procurement documents.” Informationen über das für die Ausführung des Auftrags zuständige Personal
Verpflichtung zur Angabe der Namen und beruflichen Qualifikationen der mit der Ausführung des Auftrags betrauten Mitarbeiter
Verfahren Art des Verfahrens
Wettbewerbliches Verfahren mit Verhandlung
Informationen über eine Rahmenvereinbarung oder ein dynamisches Beschaffungssystem
Rahmenvertrag mit einem einzigen Betreiber
Administrative Informationen
Frist für den Eingang von Angeboten oder Teilnahmeanträgen: 2022-01-19
12:00 📅
Sprachen, in denen Angebote oder Teilnahmeanträge eingereicht werden können: Englisch 🗣️
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Mindestzeitraum, in dem der Bieter das Angebot aufrechterhalten muss: 9
Ergänzende Informationen Informationen über elektronische Arbeitsabläufe
Die elektronische Rechnungsstellung wird akzeptiert
Zusätzliche Informationen
“This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet...”
This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address:
http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html
If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that:
— A registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future;
— In case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address;
— Your mere registration does not constitute an application/tender. You must submit your application/tender via the ECB’s electronic tendering system as further instructed in the application/tender documentation.
The system reference number for the above procurement is: RFX-PT-2021-000097: PRO-006474-R1-Employee Assistance
To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab.
Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support.
Should you require technical help when using the system, please contact the ECB’s technical support .team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced.
Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’).
The ECB endeavours to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders.
The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organisation Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements.
The tender procedure is conducted in accordance with ECB Decision 2016/2 laying down the Rules on Procurement (as amended), available on the ECB website at
https://www.ecb.europa.eu/ecb/legal/1001/procurement/html/index.en.html
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Name: General Court of the European Union
Postanschrift: rue du Fort Niedergrünewald
Postort: Luxembourg
Postleitzahl: L-2925
Land: Luxemburg 🇱🇺
Telefon: +352 43031📞
E-Mail: generalcourt.registry@curia.europa.eu📧
URL: http://www.curia.europa.eu🌏 Für Mediationsverfahren zuständige Stelle
Name: European Ombudsman
Postanschrift: 1 avenue du Président Robert Schuman
Postort: Strasbourg
Postleitzahl: 67001
Land: Frankreich 🇫🇷 Verfahren zur Überprüfung
Genaue Informationen über Fristen für Überprüfungsverfahren: Not applicable.
Dienststelle, bei der Informationen über das Überprüfungsverfahren eingeholt werden können
Name: Central Procurement Office
Postanschrift: Sonnemannstrasse 22
Postort: Frankfurt am Main
Postleitzahl: 60314
Land: Deutschland 🇩🇪
Telefon: +49 6913440📞
E-Mail: procurement@ecb.europa.eu📧
URL: http://www.ecb.europa.eu🌏
Quelle: OJS 2021/S 245-642522 (2021-12-06)
Bekanntmachung über vergebene Aufträge (2022-08-11) Objekt Umfang der Beschaffung
Titel: Provision of an Employee Assistance Programme
PRO-006474
Kurze Beschreibung:
“ECB looked for a supplier for the provision of a comprehensive employee assistance programme (EAP) for its personnel and further entitled persons/groups....”
Kurze Beschreibung
ECB looked for a supplier for the provision of a comprehensive employee assistance programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
Mehr anzeigen
Gesamtwert der Beschaffung (ohne MwSt.): EUR 1 521 112 💰
Beschreibung
Hauptstandort oder Erfüllungsort:
“The services will take place:
(i) remote,
(ii) face-to-face in the areas where the ECB is located, and
(iii) on site at ECB premises.”
Beschreibung der Beschaffung:
“ECB looked for a supplier for the provision of a comprehensive employee assistance programme (EAP) for its personnel and further entitled persons/groups....”
Beschreibung der Beschaffung
ECB looked for a supplier for the provision of a comprehensive employee assistance programme (EAP) for its personnel and further entitled persons/groups. The EAP is aimed at supporting entitled persons with emotional and psychological issues in case of emotionally challenging situations, such as stress at work, burnout, mobbing and harassment, depression, addiction, family/partnership problems, parenting and adolescence, adjustment difficulties (such as to adverse life situations) and health/psychosomatic issues, as well as anxiety disorders, death, disabilities or other adverse situations in life etc.
Access to the employee assistance programme shall happen via a dedicated website for the ECB with e-mail and online chat functionality and via a toll-free 24/7 worldwide hotline, where entitled users can get access to the following services:
(A) Remote social counselling services via telephone (or if requested via other remote channels such as chat);
(B) face-to-face social counselling (i.e. physical meetings) in the areas where the ECB is located (Rhine-Main area, Brussels, Washington, London and future areas in which the ECB might open a representation, e.g. Asia);
(C) dedicated onsite social counselling services (individuals/groups) via fixed, i.e. named, social counsellors including mediation services at the ECB premises in Frankfurt am Main.
While social counselling under A), B) and C) includes also counselling of colleagues including managers regarding difficult team situations e.g. dealing with unexpected and severe situations (e.g. accidents, death cases, suicide, sickness, harassment, substance abuse/addiction etc.), the ECB has a dedicated separate management training and coaching offer in place for the general development of job related competencies covering also management and leadership skills and challenges;
(D) hands-on/personal community care assistance services (social worker type support) providing personalised support and local accompaniment regarding the German social benefit and health system and social health related authorities in the Rhein-Main area.
Furthermore, the successful provider shall provide the following upon request:
— crisis intervention and support services including trauma counselling and emotional first aid services at the ECB premises in case of major crises (e.g. terror attack or onsite suicide cases) at the ECB; and/or
— moderate remembrance events; and/or
— for wellbeing related presentations, health promotions, preventative measures, trainings, and workshops.
Mehr anzeigen Vergabekriterien
Qualitätskriterium (Bezeichnung): Quality of the tender
Qualitätskriterium (Gewichtung): 50
Preis (Gewichtung): 50
Verfahren Informationen zur Rahmenvereinbarung
Die Beschaffung umfasst die Erstellung einer Rahmenvereinbarung
Administrative Informationen
Frühere Veröffentlichungen zu diesem Verfahren: 2021/S 245-642522
Auftragsvergabe
1️⃣
Titel:
“Call for Expression of Interest Regarding the Provision of an Employee Assistance Programme”
Datum des Vertragsabschlusses: 2022-07-26 📅
Informationen über Ausschreibungen
Anzahl der eingegangenen Angebote: 1
Anzahl der eingegangenen Angebote von KMU: 1
Anzahl der eingegangenen Angebote von Bietern aus anderen EU-Mitgliedstaaten: 0
Anzahl der eingegangenen Angebote von Bietern aus Nicht-EU-Mitgliedstaaten: 0
Anzahl der auf elektronischem Wege eingegangenen Angebote: 1
Name und Anschrift des Auftragnehmers
Name: INSITE – Interventions GmbH
Postort: Frankfurt
Land: Deutschland 🇩🇪
Region: Deutschland🏙️
Der Auftragnehmer ist ein KMU ✅ Angaben zum Wert des Auftrags/der Partie (ohne MwSt.)
Gesamtwert des Auftrags/Loses: EUR 1145248.60 💰
“The procurement procedure has been conducted in accordance with Decision ECB/2016/2 of 9 February 2016 laying down the rules on procurement, OJ L 45,...”
The procurement procedure has been conducted in accordance with Decision ECB/2016/2 of 9 February 2016 laying down the rules on procurement, OJ L 45, 20.2.2016, p. 15 (as amended) available on the ECB website: (http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html).
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Name: General Court
Quelle: OJS 2022/S 161-457854 (2022-08-11)