Provision of Mobile Communication Services (SIM Card and related services)

Kurze Beschreibung

I) Provision of mobile voice and data communication services including:
A) access to cellular voice and data services with global and especially European coverage;
B) delivery and support of SIM cards (physical SIM and digital SIM (eSIM));
C) usage reporting;
D) replacement and migration of the current ECB SIM cards and associated required services (both voice and data);
E) cellular In-house network coverage (Install, operate and maintain respective mobile phone transmission technology (usually called ‘base stations’) within ECB premises.);
II) Provision of managed SIM card services:
The services to be provided on-site mainly at two ECB Premises in Frankfurt/Main area, and on demand in the ECB’s office recovery site which is also located Frankfurt;
III) Provision of consultancy services related to mobile communication;
IV) Provision of transition services.
The ECB foresees to establish a framework agreement: initial duration of two years with the possibility for 2 x 12 months extension.

Beschreibung der Beschaffung

The ECB uses approximately 6 425 SIM cards.
Mobile communication services:
The framework contract will cover:
• provision of SIM cards (physical and digital (eSIM)) for voice and data usage in smartphones, mobile phones, tablets, notebooks etc. in all market standard sizes;
• provision of one-off priority access according to Paragraph 6 Abs. 1 and Paragraph 6 Abs. 2 No. 9 of the German ‘Post- und Telekommunikationssicherstellungsgesetz’ (Postal and Telecommunications Services Act) PTSG dated 24.03.2011, for all ECB SIM cards on a per SIM card basis. (https://www.bundesnetzagentur.de/EN/Areas/Telecommunications/Companies/ServicerProviderObligation/PublicSafety/SecuringProvisionTC/SecuringProvisionTC-node.html)
• enable in-house mobile phone (mobile telephony and data communication) coverage within all the ECB premises at excellent levels. Please refer to chapter 2.9 for further details.
• mobile voice communication services for physical and digital (eSIM) SIM cards
The latter comprises:
— mobile-to-any voice and SMS/MMS communications from an ECB mobile number located anywhere in the world to any phone number in the world;
— inbound voice and SMS/MMS communications to an ECB mobile number located anywhere in the world from any phone number in the world;
— Wi-Fi-Calling communications from any ECB mobile number located anywhere in the world in case the relevant device is connected to Wi-Fi;
— mailbox announcements available in English (mandatory) and other languages (i.e. German);
— mobile data communications to/ from an ECB mobile number located anywhere in the world. The mobile device can be a mobile phone, smart phone, tablet, a laptop (with a modem card) or any mobile device equipped with a SIM card and/or eSIM possibility;
— replacement and migration of the current ECB SIM cards/eSIMs and associated required services (voice and data);
— hotline services to provide support to the authorized ECB staff during 365 days / 24 hours via telephone (authorization via ‘customer password’);
— reporting services;
— provision of and access to a Telecom Expense Management portal;
— invoicing services;
— on request of the ECB blocking dedicated premium rate lines (i. e. 0190-XXX etc.) for all or specific SIM cards. The ECB may also request to block specific services (i.e. charges/ payments etc.) provided by dedicated premium rate lines.
Managed SIM card services:
The contractor shall provide managed SIM card services in the ECB’s premises. In normal operations the service is to be provided within two ECB office locations in Frankfurt am Main.
On request of the ECB, the service is to be provided in the ECB office recovery site (ORS), either in addition to the two normal locations or only in the ORS.
The current two office locations for managed SIM card services are:
A) Main building: Sonnemannstrasse 20, 60314 Frankfurt am Main, GERMANY;
B) Eurotower: Kaiserstrasse 29, 60311 Frankfurt am Main, GERMANY.
The ECB retains the rights to change the locations according to internal requirements.
Consultancy services related to mobile communications:
On request, the contractor shall provide consultancy services related to mobile communications for the provisioning, problem determination and/or further development of SIM card related services.
Transition services:
On request, the contractor shall provide transition services related to the SIM cards and the related management services:
(i) at the beginning of the contract from the current to this new tendered service provider (including porting) and
(ii) at the end of the contract in order to allow for seamless service provisioning with a tendered new service provider (including porting).
The some Services specifically listed in the procurement documentation may be requested by the ECB or on behalf of the ECB by a third party (e.g. managed service provider) duly authorised by the ECB.
Further details are specified in the procurement documentation available online.

Beschreibung der Verlängerungen

The contract may be extended at the option of the ECB in accordance with Section 12.1 of the ECB's General Contract Terms (GCT) by the ECB giving advance notice of one month prior to the end of this Contract or of an extension to it. In any event, the total duration of the contract including all extensions shall not exceed 48 months.

Voraussichtlicher Zeitpunkt für die Veröffentlichung weiterer Bekanntmachungen

Depending on the usage of extensions for this contract as specified, the subsequent notice will be published in approx. 24, 36 or 48 months from the publication of this note.

This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address:
http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html
If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that:
— A registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future;
— In case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address;
— Your mere registration does not constitute a tender. You must submit your tender via the ECB’s electronic tendering system as further instructed in the tender documentation.
The system reference number for the above procurement is:
RFX-PT-2022-000044: PRO-008289-Mobile communication SIM card
To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab.
Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support.
Should you require technical help when using the system, please contact the ECB’s technical support .team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced.
Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’).
The ECB endeavours to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders.
The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organisation Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements.
The tender procedure is conducted in accordance with Decision ECB/2016/2 laying down the Rules on Procurement (as amended), available on the ECB website at http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html.
And in EUR-Lex: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02016D0002-20200501

Genaue Informationen über Fristen für Überprüfungsverfahren

Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of Decision ECB/2016/2 laying down the Rules on Procurement, as amended. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals.

Kurze Beschreibung

I) Provision of mobile voice and data communication services including:
A) access to cellular voice and data services with global and especially European coverage;
B) Delivery and support of SIM cards (physical SIM and digital SIM (eSIM));
C) usage reporting;
D) replacement and migration of the current ECB SIM cards and associated required services (both voice and data);
E) cellular In-house network coverage (Install, operate and maintain respective mobile phone transmission technology (usually called ‘base stations’) within ECB premises);
II) Provision of managed SIM card services:
The services to be provided on-site mainly at two ECB premises in Frankfurt am Main area, and on demand in the ECB’s office recovery site which is also located Frankfurt;
III) Provision of consultancy services related to mobile communication;
IV) Provision of transition services.
The ECB foresees to establish a framework agreement: initial duration of two years with the possibility for 2 x 12 months extension.

Beschreibung der Beschaffung

The ECB uses approximately 6 425 SIM cards.
Mobile communication services
The framework contract will cover:
• provisioning of SIM cards (physical and digital (eSIM)) for voice and data usage in smartphones, mobile phones, tablets, notebooks etc. in all market standard sizes;
• provision of one-off priority access according to Paragraph 6 Abs. 1 and Paragraph 6 Abs. 2 No. 9 of the German ‘Post- und Telekommunikationssicherstellungsgesetz’ (Postal and Telecommunications Services Act) PTSG dated 24.3.2011, for all ECB SIM cards on a per SIM card basis. (https://www.bundesnetzagentur.de/EN/Areas/Telecommunications/Companies/ServicerProviderObligation/PublicSafety/SecuringProvisionTC/SecuringProvisionTC-node.html)
• enable in-house mobile phone (mobile telephony and data communication) coverage within all the ECB premises at excellent levels. Please refer to Chapter 2.9 for further details;
• mobile voice communication services for physical and digital (eSIM) SIM cards.
The latter comprises:
— mobile-to-any voice and SMS/MMS communications from an ECB mobile number located anywhere in the world to any phone number in the world;
— inbound voice and SMS/MMS communications to an ECB mobile number located anywhere in the world from any phone number in the world;
— Wi-Fi-calling communications from any ECB mobile number located anywhere in the world in case the relevant device is connected to Wi-Fi;
— mailbox announcements available in English (mandatory) and other languages (i.e. German);
— mobile data communications to/from an ECB mobile number located anywhere in the world. The mobile device can be a mobile phone, smart phone, tablet, a laptop (with a modem card) or any mobile device equipped with a SIM card and/or eSIM possibility;
— replacement and migration of the current ECB SIM cards/eSIMs and associated required services (voice and data);
— hotline services to provide support to the authorized ECB staff during 365 days / 24 hours via telephone (authorisation via ‘customer password’);
— reporting services;
— provision of and access to a Telecom Expense Management portal;
— invoicing services;
— on request of the ECB blocking dedicated premium rate lines (i. e. 0190-XXX etc.) for all or specific SIM cards. The ECB may also request to block specific services (i.e. charges/payments, etc.) provided by dedicated premium rate lines.
Managed sim card services
The contractor shall provide managed SIM card services in the ECB’s premises. In normal operations the service is to be provided within two ECB office locations in Frankfurt am Main.
On request of the ECB, the service is to be provided in the ECB office recovery site (ORS), either in addition to the two normal locations or only in the ORS.
The current two office locations for managed SIM card services are:
A) main building: Sonnemannstrasse 20, 60314 Frankfurt am Main, GERMANY;
B) Eurotower: Kaiserstrasse 29, 60311 Frankfurt am Main, GERMANY.
The ECB retains the rights to change the locations according to internal requirements.
Consultancy services related to mobile communications
On request, the contractor shall provide consultancy services related to mobile communications for the provisioning, problem determination and/ or further development of SIM card related services.
Transition services
On request, the contractor shall provide transition services related to the SIM cards and the related management services:
(i) at the beginning of the contract from the current to this new tendered service provider (including porting); and
(ii) at the end of the contract in order to allow for seamless service provisioning with a tendered new service provider (including porting).
The same services specifically listed in the procurement documentation may be requested by the ECB or on behalf of the ECB by a third party (e.g. managed service provider) duly authorised by the ECB.
Further details are specified in the procurement documentation available online.

Kurze Beschreibung des Teils des Auftrags, der an Unterauftragnehmer vergeben werden soll

Dreger IT GmbH, Hanauer Landstrasse 182 a, D- 60314 Frankfurt: SIM-Card Management, on-siteservices for the ECB
DATANET Gesellschaft für Entwicklung und Vertrieb von Hard und Software m.b.H. (short form DATANET GmbH) Hardtbrücke 7-13, D-53902 Bad Münstereifel: Reporting and Ordering services based on the DATANET’s CTR-Platform

The procurement procedure has been conducted in accordance with Decision ECB/2016/2 of 9 February 2016 laying down the rules on procurement, OJ L 45, 20.2.2016, p. 15 (as amended) available on the ECB website: http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html.
The total value of the procurement and contract indicated in Section II.1.7) and Section V.2.4) are an indicative non-binding spending estimate at the time of contract award.
The actual value of the contract may differ and will be determined by actual business needs.

Genaue Informationen über Fristen für Überprüfungsverfahren

Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of Decision ECB/2016/2 laying down the rules on procurement, as amended. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals.