81294019-User testing and support to the adaptation of digital solutions for informal micro-entrepreneurs

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Digital transformation has proven to be a lever for informal enterprises in particular to improve their employment and income situation. However, digital transformation in Ghana is currently exacerbating inequalities between informal micro-entrepreneurs and larger, tech-savvy businesses, for example in terms of access to markets, customers and credit. MSMEs often lack the basic skills to optimise, expand and secure their economic activities through digital applications, services and channels. Overall, businesses, especially informal MSMEs, are not benefiting sufficiently from the digital transformation in Ghana. Without digital inclusion policies, the population is threatened by reduced employment prospects, barriers to accessing the labour market, internal migration and general uncertainty in dealing with the ongoing digital transformation.
The project Digital Transformation for Sustainable Development in Ghana (01/2023 - 12/2025), implemented by GIZ on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), aims to improve the economic situation, especially of informal micro-enterprises, through digital transformation. The direct target groups of the module are peri-urban informal micro-entrepreneurs, especially women and young people. The intermediaries are representatives of innovative start-ups, students and employees of public authorities and private and public service providers. The project is based on three outputs:
(1) The project aims to strengthen public capacity and cooperation at national and regional level to promote digital entrepreneurship, with a focus on developing support measures such as operational and monitoring plans with partners. It builds on successful formats such as the Ghana Digital Innovation Week and promotes collaboration between digital ecosystem actors in the target regions to increase efficiency.
(2) Improving access to targeted digital solutions can make micro-enterprises more efficient. Relevant digital services and tools are already available on the market, but they are not tailored to the capacities and needs of the target groups. The project will support digital Solution Providers (SP) to develop products that meet the specific needs of informal MSMEs. It will also establish central contact and advice points for digital services, including the expansion of existing public structures or the creation of new agent networks.
(3) Coaching and mentoring in the use of digital solutions strengthens the digital business skills of informal micro-entrepreneurs. Trained mentors support micro-entrepreneurs in their day-to-day operations. In addition to a strong focus on women entrepreneurs, men are also involved in activities to raise awareness of gender equality issues and to engage them as agents of change.

Deadline

Die Frist für den Eingang der Angebote war 2023-04-25. Die Ausschreibung wurde veröffentlicht am 2023-03-24.

Anbieter

Die folgenden Lieferanten werden in Vergabeentscheidungen oder anderen Beschaffungsunterlagen erwähnt:

• GFA Consulting Group GmbH

Wer?

• Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH

Wie?

• Orientierungs- und Beratungsdienste › Beratungsdienste

Wo?

• Darmstadt › Main-Taunus-Kreis

Geschichte der Beschaffung

Datum	Dokument
2023-03-24	Auftragsbekanntmachung
2023-03-30	Ergänzende Angaben
2023-09-12	Bekanntmachung über vergebene Aufträge

Auftragsbekanntmachung (2023-03-24)
Objekt
Umfang der Beschaffung
Titel: Beratungsdienste
Referenznummer: 81294019
Kurze Beschreibung:

Digital transformation has proven to be a lever for informal enterprises in particular to improve their employment and income situation. However, digital transformation in Ghana is currently exacerbating inequalities between informal micro-entrepreneurs and larger, tech-savvy businesses, for example in terms of access to markets, customers and credit. MSMEs often lack the basic skills to optimise, expand and secure their economic activities through digital applications, services and channels. Overall, businesses, especially informal MSMEs, are not benefiting sufficiently from the digital transformation in Ghana. Without digital inclusion policies, the population is threatened by reduced employment prospects, barriers to accessing the labour market, internal migration and general uncertainty in dealing with the ongoing digital transformation. The project Digital Transformation for Sustainable Development in Ghana (01/2023 - 12/2025), implemented by GIZ on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), aims to improve the economic situation, especially of informal micro-enterprises, through digital transformation. The direct target groups of the module are peri-urban informal micro-entrepreneurs, especially women and young people. The intermediaries are representatives of innovative start-ups, students and employees of public authorities and private and public service providers. The project is based on three outputs: (1) The project aims to strengthen public capacity and cooperation at national and regional level to promote digital entrepreneurship, with a focus on developing support measures such as operational and monitoring plans with partners. It builds on successful formats such as the Ghana Digital Innovation Week and promotes collaboration between digital ecosystem actors in the target regions to increase efficiency. (2) Improving access to targeted digital solutions can make micro-enterprises more efficient. Relevant digital services and tools are already available on the market, but they are not tailored to the capacities and needs of the target groups. The project will support digital Solution Providers (SP) to develop products that meet the specific needs of informal MSMEs. It will also establish central contact and advice points for digital services, including the expansion of existing public structures or the creation of new agent networks. (3) Coaching and mentoring in the use of digital solutions strengthens the digital business skills of informal micro-entrepreneurs. Trained mentors support micro-entrepreneurs in their day-to-day operations. In addition to a strong focus on women entrepreneurs, men are also involved in activities to raise awareness of gender equality issues and to engage them as agents of change.

Kurze Beschreibung

Digital transformation has proven to be a lever for informal enterprises in particular to improve their employment and income situation. However, digital transformation in Ghana is currently exacerbating inequalities between informal micro-entrepreneurs and larger, tech-savvy businesses, for example in terms of access to markets, customers and credit. MSMEs often lack the basic skills to optimise, expand and secure their economic activities through digital applications, services and channels. Overall, businesses, especially informal MSMEs, are not benefiting sufficiently from the digital transformation in Ghana. Without digital inclusion policies, the population is threatened by reduced employment prospects, barriers to accessing the labour market, internal migration and general uncertainty in dealing with the ongoing digital transformation.

The project Digital Transformation for Sustainable Development in Ghana (01/2023 - 12/2025), implemented by GIZ on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), aims to improve the economic situation, especially of informal micro-enterprises, through digital transformation. The direct target groups of the module are peri-urban informal micro-entrepreneurs, especially women and young people. The intermediaries are representatives of innovative start-ups, students and employees of public authorities and private and public service providers. The project is based on three outputs:

(1) The project aims to strengthen public capacity and cooperation at national and regional level to promote digital entrepreneurship, with a focus on developing support measures such as operational and monitoring plans with partners. It builds on successful formats such as the Ghana Digital Innovation Week and promotes collaboration between digital ecosystem actors in the target regions to increase efficiency.

(2) Improving access to targeted digital solutions can make micro-enterprises more efficient. Relevant digital services and tools are already available on the market, but they are not tailored to the capacities and needs of the target groups. The project will support digital Solution Providers (SP) to develop products that meet the specific needs of informal MSMEs. It will also establish central contact and advice points for digital services, including the expansion of existing public structures or the creation of new agent networks.

(3) Coaching and mentoring in the use of digital solutions strengthens the digital business skills of informal micro-entrepreneurs. Trained mentors support micro-entrepreneurs in their day-to-day operations. In addition to a strong focus on women entrepreneurs, men are also involved in activities to raise awareness of gender equality issues and to engage them as agents of change.

Metadaten der Bekanntmachung
Originalsprache: Englisch 🗣️
Dokumenttyp: Auftragsbekanntmachung
Art des Auftrags: Dienstleistungen
Verordnung: Europäische Union, mit GPA-Beteiligung
Gemeinsames Vokabular für öffentliche Aufträge (CPV)
Code: Beratungsdienste 📦
Ort der Leistung
NUTS-Region: gh 🏙️

Verfahren
Verfahrensart: Verhandlungsverfahren
Angebotsart: Angebot für alle Lose
Vergabekriterien
Wirtschaftlichstes Angebot

Öffentlicher Auftraggeber
Identität
Land: Deutschland 🇩🇪
Art des öffentlichen Auftraggebers: Sonstiges
Name des öffentlichen Auftraggebers: Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Postanschrift: Dag-Hammarskjöld-Weg 1 - 5
Postleitzahl: 65760
Postort: Eschborn
Kontakt
Internetadresse: https://www.giz.de 🌏
E-Mail: clara.schmitz@twobirds.com 📧
Telefon: +49 8935816197 📞
Fax: +49 8935816011 📠
URL der Dokumente: https://ausschreibungen.giz.de/Satellite/notice/CXTRYY6Y7SR/documents 🌏
URL der Teilnahme: https://ausschreibungen.giz.de/Satellite/notice/CXTRYY6Y7SR 🌏

Referenz
Daten
Absendedatum: 2023-03-24 📅
Einreichungsfrist: 2023-04-25 📅
Veröffentlichungsdatum: 2023-03-29 📅
Kennungen
Bekanntmachungsnummer: 2023/S 063-186339
ABl. S-Ausgabe: 63
Zusätzliche Informationen

All communication takes place in English via communication tool in the project area of the procurement portal. Bekanntmachungs-ID: CXTRYY6Y7SR

Objekt
Umfang der Beschaffung
Kurze Beschreibung:

The project Digital Transformation for Sustainable Development in Ghana (01/2023 - 12/2025), implemented by GIZ on behalf of the German Federal Ministry for Economic Cooperation and Development (BMZ), aims to improve the economic situation, especially of informal micro-enterprises, through digital transformation. The direct target groups of the module are peri-urban informal micro-entrepreneurs, especially women and young people. The intermediaries are representatives of innovative start-ups, students and employees of public authorities and private and public service providers. The project is based on three outputs:

(1) The project aims to strengthen public capacity and cooperation at national and regional level to promote digital entrepreneurship, with a focus on developing support measures such as operational and monitoring plans with partners. It builds on successful formats such as the Ghana Digital Innovation Week and promotes collaboration between digital ecosystem actors in the target regions to increase efficiency.

(2) Improving access to targeted digital solutions can make micro-enterprises more efficient. Relevant digital services and tools are already available on the market, but they are not tailored to the capacities and needs of the target groups. The project will support digital Solution Providers (SP) to develop products that meet the specific needs of informal MSMEs. It will also establish central contact and advice points for digital services, including the expansion of existing public structures or the creation of new agent networks.

(3) Coaching and mentoring in the use of digital solutions strengthens the digital business skills of informal micro-entrepreneurs. Trained mentors support micro-entrepreneurs in their day-to-day operations. In addition to a strong focus on women entrepreneurs, men are also involved in activities to raise awareness of gender equality issues and to engage them as agents of change.

The contractor is responsible for achieving project output indicator 2.1, which requires the development of 12 digital services tailored to informal micro-enterprises - 8 of which are inclusive (i.e. gender-sensitive, user-centred, accessible) - either new or adapted to the target group.

Digital services are business-related services that are fully or partially delivered through digital tools, such as door-to-door e-commerce sales models, financial transactions, etc. The objective of this contract is to enable the participating intermediaries to conduct user testing processes, to advise solution providers on the adaptation of their digital services, and to provide the basis for intermediaries to continue user testing processes independently after the end of the contract. The solutions tested and adapted under this contract will later (i.e. outside this tendered service contract) be integrated into the GIZ project to provide advisory services on digital entrepreneurship and coaching and mentoring, particularly for women-led micro-enterprises.

The contract includes four work packages, which are designed to be user-centred and demand-driven, with a particular focus on informal sector MSMEs in peri-urban areas. The digital development principles will inform the strategy and design of the work packages and the approach will reflect a gender transformative and inclusive design.

1. Onboard and train intermediaries

This first work package aims at recruiting and training local intermediaries and facilitators who, under the guidance and supervision of the contractor, will be responsible for mobilising testers (target group), conducting user tests, consultations and subsequent validation. The contractor will be expected to develop a set of selection criteria, recruit intermediaries or facilitators, provide training, and develop a communication and support plan. The aim of this package is to identify intermediaries who can support the implementation of the work packages and provide user-centred design services in the future.

2. Onboarding of Solution Providers (SP) and User Testing

The second work package includes the identification and engagement of digital solution providers (SP) and the development and implementation of user tests involving both SP and the target user group. The contractor is expected to engage and involve shortlisted SP from the private, public and non-profit sectors and to refine user test concepts tailored to their specific products. Under the guidance of the contractor and with the involvement of both the SP and the target group, the intermediaries will conduct user tests that will produce actionable recommendations and design proposals for the solution providers to independently adapt their existing solutions for the target group.

3. UX Consultation + Field testing

In the third work packages, the contractor is expected to establish a clear schedule and milestones to track the progress of the SP in implementing the recommendations from the user test reports. This will include regular check-ins and consultation or facilitation of sprints, progress reports and recommended deadlines for deliverables such as prototypes and business plans. In addition, the contractor will be expected to develop and lead the implementation of concepts for detailed field-testing processes and validation of adapted solutions with the target audience.

4. Monitoring, Evaluation and Recommendations

The purpose of this work package is to monitor and evaluate the implementation of the contract across all work packages. In addition, the work package aims to provide clear and operationalisable recommendations for further activities and to develop an open source guide for intermediaries and SP to institutionalise and self-sustain the user tests after the current support.

The assignment will be conducted between October 2023 and March 2025.

Dauer: 18 Monate
Beschreibung der Verlängerungen:

GIZ may optionally commission contract amendments and/or increases based on the criteria in the tender documents to the successful bidder of this tender. For details, please see the terms of reference.

Beschreibung der Optionen:

GIZ may optionally commission contract amendments and/or increases based on the

criteria in the tender documents to the successful bidder of this tender. For details, please

see the terms of reference.

Ort der Leistung
Hauptstandort oder Erfüllungsort: 00000 Ghana

Rechtliche, wirtschaftliche, finanzielle und technische Informationen
Bedingungen für die Teilnahme
Befähigung zur Berufsausübung:

1) Name and address of the company, legal form, registered office (country), owners and controlling parties, commercial register number/dirstrict court, bank account, tax number, VAT identification number, brief company profile and contact in event of queries.

2) Extract from the commercial register or equivalent evidence/proof (not older than six months).

3) Self-declaration that no grounds for exclusion in Section 123, 124 of the German Act Against Restraints of Competition (GWB), section 22 of the German Supply Chain Due Diligence Act (LkSG) and EU-Russian sanctions apply.

4) If a candidate/tenderer wishes to use the capacities of another company for the execution of the contract or to prove his/her eligibility, she/he must prove by submitting a declaration of commitment that the corresponding capacities are available to him/her for the execution of the contract and a declaration of commitment and a declaration that no grounds for exclusion pursuant to Section 123 GWB and/or Section 124 GWB apply to them must be submitted (in the case to prove the elegibility, this declaration must be submitted already with the request to participate).

5) In the case of participation as a bidding consortium: tenderers must appoint a leading member and authorise this member to represent the group and to receive payments with discharging effect also for the other members. A corresponding agreement, signed by all members, must be attached to the application for participation. For this purpose, the form provided by GIZ must be used.

Wirtschaftliche und finanzielle Leistungsfähigkeit:

1) Declaration on the average annual turnover for the last 3 financial years (last-but-4 financial year can be included in case of invitation to tender held within 6 months of end of last financial year).

2) Declaration on the average number of employees and managers for the past three calendar years

Mindeststandards:

1) Average annual turnover for the last 3 financial years: at least 400,000 EUR.

2) Average number of employees and managers for the past three calendar years: at least 5 persons.

Technische und berufliche Fähigkeiten:

It is necessary to provide minimum 2 reference projects in the technical field "user centric design in digital product development" and at least 2 reference project must be in the West African Region, each of them in the last three years with a minimum commission value of at least 200,000 EUR

Mindeststandards:

The minimum requirements forsee at least 2 reference projects in the technical field "user centric design in digital product development" and at least 2 reference project must be in the West African Region, each of them in the last three years with a minimum commission value of at least EUR 200,000 EUR (two hundred thousand Euro).

Verfahren
Rechtsgrundlage: 32014L0024
Mindestzahl der Bewerber: 3
Höchstzahl der Bewerber: 5
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern:

If more than five candidates/associations are considered suitable, only the five candidates/associations ranked in the top five according to the following selection criteria will be invited to submit a tender. The other candidates/associations will not be invited to submit a tender. This selection will be made under all eligible participants based on the following criteria:

I. Technical experience:

1. User Experience and User Interface Design (UX/UI) (weighting 15%)

2. User Research (weighting 10%)

3. Facilitation (weighting 10%)

4. Capacity Building and Training (weighting 15%)

5. Inlclusion (Fostering equal opportunities and access for marginalized Groups such as peri-urban informal micro-entrepreneurs, especially women and young people) (weighting 15%)

II. Regional experience:

Regional experience in Ghana (weighting 20%)

III. Experience of development projects (ODA-financed)

Experience of development projects (at least 50% ODA-financed) (weighting 15%)

Zeitpunkt des Eingangs der Angebote: 12:00
Datum der Absendung der Aufforderungen: 2023-05-12 📅
Sprachen, in denen Angebote oder Teilnahmeanträge eingereicht werden können: Englisch 🗣️

Öffentlicher Auftraggeber
Identität
Andere Art des öffentlichen Auftraggebers: Legal person governed by private law (gemeinnützige GmbH) wholly owned by the Federal Republic of Germany
Kontakt
Dokumente URL: https://ausschreibungen.giz.de/Satellite/notice/CXTRYY6Y7SR/documents 🌏

Referenz
Zusätzliche Informationen

All communication takes place in English via communication tool in the project area of the procurement portal.

Bekanntmachungs-ID: CXTRYY6Y7SR

Ergänzende Informationen
Körper überprüfen
Name: Die Vergabekammern des Bundes
Postanschrift: Villemombler Straße 76
Postort: Bonn
Postleitzahl: 53123
Land: Deutschland 🇩🇪
Telefon: +49 2289499-0 📞
E-Mail: vk@bundeskartellamt.bund.de 📧
Fax: +49 2289499-163 📠
Internetadresse: https://www.bundeskartellamt.de 🌏
Informationen zu Fristen für Nachprüfungsverfahren:

According to Article 160, Section 3 of the German Act Against Restraint of Competition (GWB), application for review is not permissible insofar as

1. the applicant has identified the claimed infringement of the procurement rules before submitting the application for review and has not submitted a complaint to the contracting authority within a period of 10 calendar days; the expiry of the period pursuant to Article 134, Section 2 remains unaffected,

2. complaints of infringements of procurement rules that are evident in the tender notice are not submitted to the contracting authority at the latest by the expiry of the deadline for the application or by the deadline for the submission of bids, specified in the tender notice.

3. complaints of infringements of procurement rules that first become evident in the tender documents are not submitted to the contracting authority at the latest by the expiry of the deadline for application or by the deadline for the submission of bids,

4. more than 15 calendar days have expired since receipt of notification from the contracting authority that it is unwilling to redress the complaint.

Sentence 1 does not apply in the case of an application to determine the invalidity of the contract in accordance with Article 135, Section 1 (2). Article 134, Section 1, Sentence 2 remains unaffected.

Quelle: OJS 2023/S 063-186339 (2023-03-24)

Ergänzende Angaben (2023-03-30)
Objekt
Metadaten der Bekanntmachung
Dokumenttyp: Ergänzende Angaben

Referenz
Daten
Absendedatum: 2023-03-30 📅
Einreichungsfrist: 2023-05-02 📅
Veröffentlichungsdatum: 2023-04-04 📅
Kennungen
Bekanntmachungsnummer: 2023/S 067-199390
Verweist auf Bekanntmachung: 2023/S 063-186339
ABl. S-Ausgabe: 67
Quelle: OJS 2023/S 067-199390 (2023-03-30)

Bekanntmachung über vergebene Aufträge (2023-09-12)
Objekt
Umfang der Beschaffung
Gesamtwert des Auftrags: 1 EUR 💰
Metadaten der Bekanntmachung
Dokumenttyp: Bekanntmachung über vergebene Aufträge

Verfahren
Angebotsart: Entfällt

Referenz
Daten
Absendedatum: 2023-09-12 📅
Veröffentlichungsdatum: 2023-09-15 📅
Kennungen
Bekanntmachungsnummer: 2023/S 178-556621
ABl. S-Ausgabe: 178
Zusätzliche Informationen
Bekanntmachungs-ID: CXTRYY6Y1BW4URLT

Verfahren
Vergabekriterien
Qualitätskriterium (Bezeichnung): Standad Criteria
Qualitätskriterium (Gewichtung): 70
Preis (Gewichtung): 30.00

Auftragsvergabe
Datum des Vertragsabschlusses: 2023-09-12 📅
Name: GFA Consulting Group GmbH
Postanschrift: Eulenkrugstraße 82
Postort: Hamburg
Postleitzahl: 22359
Land: Deutschland 🇩🇪
E-Mail: info@gfa-group.de 📧
Gesamtwert des Auftrags: 1 EUR 💰
Informationen über Ausschreibungen
Anzahl der eingegangenen Angebote: 5
Quelle: OJS 2023/S 178-556621 (2023-09-12)

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