The ECB intends to use a negotiated tender procedure to conclude one contract for the provision of ‘Managed Services’ for the ECB's Switchboard, Facility Management (FM) Service Desk and Meeting Coordination. The envisaged contract duration shall be 3 years with a possible extension of another 12 months. (4 years in total). The envisaged contract start is in March 2021. The services will be delivered for all ECB premises, mainly for the three premises of the ECB in Frankfurt am Main:
• the Main Building (MB) on Sonnemannstrasse 20,
• the Eurotower (ET) on Kaiserstrasse 29 and
• the Japan Center (JC) at Taunustor 2.
Deadline
Die Frist für den Eingang der Angebote war 2020-11-09.
Die Ausschreibung wurde veröffentlicht am 2020-10-06.
Objekt Umfang der Beschaffung
Titel:
“Provision of Swithcboard, Facility Management Service Desk and Meeting Coordination Services
PRO-005801”
Produkte/Dienstleistungen: Anlagenverwaltung per Computer📦
Kurze Beschreibung:
“The ECB intends to use a negotiated tender procedure to conclude one contract for the provision of ‘Managed Services’ for the ECB's Switchboard, Facility...”
Kurze Beschreibung
The ECB intends to use a negotiated tender procedure to conclude one contract for the provision of ‘Managed Services’ for the ECB's Switchboard, Facility Management (FM) Service Desk and Meeting Coordination. The envisaged contract duration shall be 3 years with a possible extension of another 12 months. (4 years in total). The envisaged contract start is in March 2021. The services will be delivered for all ECB premises, mainly for the three premises of the ECB in Frankfurt am Main:
• the Main Building (MB) on Sonnemannstrasse 20,
• the Eurotower (ET) on Kaiserstrasse 29 and
• the Japan Center (JC) at Taunustor 2.
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Geschätzter Wert ohne MwSt: EUR 8 720 000 💰
1️⃣
Zusätzliche Produkte/Dienstleistungen: Telefonzentraldienste📦
Zusätzliche Produkte/Dienstleistungen: Betriebsmittelverwaltung📦
Zusätzliche Produkte/Dienstleistungen: Verwaltungsdienstleistungen für Unternehmenstätigkeit📦
Ort der Leistung: Hessen🏙️
Beschreibung der Beschaffung:
“The services shall comprise of the following services:
— switchboard and Facility Management (FM) Service Desk as a Managed Service, according to set...”
Beschreibung der Beschaffung
The services shall comprise of the following services:
— switchboard and Facility Management (FM) Service Desk as a Managed Service, according to set standards and service levels. Both are key functions within the Directorate Administration as the service has a high reputational impact through internal and external callers. The Switchboard is the first point of contact for internal and external callers.
The FM Service Desk provides the internal customers with a first level support for a wide range of services, such as technical, infrastructural and commercial facility management services.
The Switchboard and FM Service Desk will be located in one of the ECB’s premises in Frankfurt am Main. The Switchboard and FM Service Desk currently operate during extended working hours from 7.30 to 19.30 h which requires operation in shifts. Services may also be requested outside regular service hours, on weekends or public holidays.
— telephone switchboard — accept and transfer of incoming external or internal telephone calls in English and German,
— FM service desk — provide the onsite first level telephone FM support for all kind of FM services: Acceptance and registration of tickets in the Computer Aided Facility Management (CAFM) system, currently Planon system, of all requests that are received by phone, e-mail or via the self-service portal. Monitoring and reporting of service provider performance. Manage, track and escalate customer complaints,
— booking of meeting rooms and services — Manage the ECB’s in-house meeting facilities and coordinate the services related to conferences and meetings. This is a key function for the ECB as this service has a high reputational impact through the involvement of internal and external meeting participants. Manage the booking of the in-house meeting facilities (currently performed with the CAFM software) including the coordination of catering, audio-media and furniture set up services through in-house contractors of the ECB. Manage meeting amendments and optimize meeting bookings according to priorities, requested locations and specifications. Provide and manage the online registration service for meeting and conference participants,
— administrative support services — provide any other administrative task related to facility management services such as management of faxes, handling of Lost and Found items, handling of cleared items (such as from lockers and relocation activities) as well as received gifts, provision of support for customer application, distribution of meal vouchers, IT testing activities, etc.,
— coordination of conferences and events (optional services) — advise on and coordination of the services required for target group specific conferences, meetings and other activities mainly held in-house at the ECB’s premises. Conduct a regular meeting planning exercise with the business areas to plan all activities for the forthcoming year and provide a report to the ECB. Advising the client on conference and meeting management services (such as rooms and layouts), check the feasibility of requests and suggest alternatives and improvements as appropriate,
— validation of business travel expense claims (optional services) — validate business travel expense claims of the ECB travelers in line with the ECB travel rules. Should the ECB decide to exercise its option, the service provider shall provide dedicated English speaking members of staff responsible for this administrative task.
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Der Preis ist nicht das einzige Zuschlagskriterium, und alle Kriterien werden nur in den Auftragsunterlagen genannt
Umfang der Beschaffung
Geschätzter Gesamtwert ohne MwSt: EUR 8 720 000 💰
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Beschreibung
Dauer: 36
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Dieser Vertrag ist verlängerbar ✅ Beschreibung
Beschreibung der Verlängerungen:
“The ECB may extend the contract by 12 months upon satisfactory performance, the total contract duration shall not exceed 48 months.” Informationen über die Begrenzung der Zahl der einzuladenden Bewerber
Vorgesehene Mindestanzahl: 5
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern:
“Among the candidates meeting the minimum requirements, the ECB shall select those which best meet the selection criteria based on the submitted reference...”
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern
Among the candidates meeting the minimum requirements, the ECB shall select those which best meet the selection criteria based on the submitted reference projects/contracts. Please see the tender documentation for more details.
Rechtliche, wirtschaftliche, finanzielle und technische Informationen Bedingungen für die Teilnahme
Liste und kurze Beschreibung der Bedingungen: As stated in the procurement documents.
Wirtschaftliche und finanzielle Leistungsfähigkeit
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Technische und berufliche Fähigkeiten
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Verfahren Art des Verfahrens
Wettbewerbliches Verfahren mit Verhandlung
Informationen über die Reduzierung der Anzahl von Lösungen oder Angeboten während der Verhandlungen oder des Dialogs
Rückgriff auf ein gestaffeltes Verfahren, um die Zahl der zu erörternden Lösungen oder zu verhandelnden Angebote schrittweise zu verringern
Informationen zur Verhandlung
Der Auftraggeber behält sich das Recht vor, den Auftrag auf der Grundlage der ersten Angebote zu vergeben, ohne Verhandlungen zu führen
Administrative Informationen
Frist für den Eingang von Angeboten oder Teilnahmeanträgen: 2020-11-09
12:00 📅
Voraussichtliches Datum der Versendung der Aufforderungen zur Angebotsabgabe oder zur Teilnahme an die ausgewählten Bewerber: 2020-11-23 📅
Sprachen, in denen Angebote oder Teilnahmeanträge eingereicht werden können: Englisch 🗣️
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Mindestzeitraum, in dem der Bieter das Angebot aufrechterhalten muss: 6
Ergänzende Informationen Informationen über elektronische Arbeitsabläufe
Die elektronische Rechnungsstellung wird akzeptiert
Zusätzliche Informationen
“This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet...”
This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address:
http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html
If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that:
— a registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future,
— in case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address,
— your mere registration does not constitute an application. You must submit your application via the ECB’s electronic tendering system as further instructed in the application documentation.
The system reference number for the above procurement is: RFX-PT-2020-000067: Switchboard, FM Service Desk and Meeting
To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab.
Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support.
Should you require technical help when using the system, please contact the ECB’s technical support .team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced.
Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’).
The ECB endeavors to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than seven calendar days before the time-limit for the submission of tenders.
The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organization Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements.
The tender procedure is conducted in accordance with ECB Decision 2016/2 laying down the Rules on Procurement (as amended), available on the ECB website at https://www.ecb.europa.eu/ecb/legal/1001/procurement/html/index.en.html.
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Name: Procurement Review Body of the European Central Bank, c/o Legal Advice Team
Postanschrift: Sonnemannstrasse 22
Postort: Frankfurt am Main
Postleitzahl: 60314
Land: Deutschland 🇩🇪
Telefon: +49 6913440📞
Fax: +49 6913446886 📠
URL: http://www.ecb.europa.eu🌏 Für Mediationsverfahren zuständige Stelle
Name: The European Ombudsman
Postanschrift: 1 avenue du Président Robert Schuman, CS 30403
Postort: Strasbourg Cedex
Postleitzahl: 67001
Land: Frankreich 🇫🇷 Verfahren zur Überprüfung
Genaue Informationen über Fristen für Überprüfungsverfahren:
“Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of ECB Decision 2016/2 laying down the...”
Genaue Informationen über Fristen für Überprüfungsverfahren
Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of ECB Decision 2016/2 laying down the Rules on Public Procurement. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals.
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Name: Central Procurement Office of the European Central Bank c/o Legal Advice Team
Postanschrift: Sonnemannstrasse 22
Postort: Frankfurt am Main
Postleitzahl: 60314
Land: Deutschland 🇩🇪
Telefon: +49 6913440📞
E-Mail: procurement@ecb.europa.eu📧
Fax: +49 6913447110 📠
URL: http://www.ecb.europa.eu🌏
Quelle: OJS 2020/S 202-486907 (2020-10-06)