PRO-2749036948 - Mobile Communication Services 3

European Central Bank

The European Central Bank (ECB) is seeking through this open procedure for a supplier for the provision of mobile communication services (SIM cards and related services). The procedure is split in two lots, the first covering the needs of the Leading Contracting authority (ECB) and the second covering the needs of the two Participating Contracting Authorities (EIOPA and AMLA). The envisaged number of Framework agreements to be awarded is one for each Institution.

Deadline

Deadline 2026-06-15

Wer?

• European Central Bank

Wie?

Wo?

• Alsace › Bas-Rhin
• Darmstadt › Frankfurt am Main, Kreisfreie Stadt

Geschichte der Beschaffung

Datum	Dokument
2026-05-12	Auftragsbekanntmachung

Auftragsbekanntmachung (2026-05-12)
Objekt
Umfang der Beschaffung
Titel: PRO-2749036948 - Mobile Communication Services 3
Referenznummer: PRO-2749036948
Kurze Beschreibung:

Art des Vertrags: Dienstleistungen
Produkte/Dienstleistungen: Fernsprech- und Datenübertragungsdienste 📦
Geschätzter Wert ohne MwSt: 4 872 596 EUR 💰
Informationen über Lose
Dieser Vertrag ist in Lose unterteilt ✅
Höchstzahl der Lose, die an einen Bieter vergeben werden können: 2
Angebote können für eine maximale Anzahl von Losen eingereicht werden: 2

1️⃣
Interne Kennung: 1
Titel: PRO-2749036948 - Lot 1 - ECB
Geschätzter Wert ohne MwSt: 3 940 000 EUR 💰
Beschreibung der Beschaffung:

Provision of Communication Services (SIM Cards) Lot 1 ECB. In order to provide ECB staff with a seamless, secure and resilient mobile communication environment, this tender brings together the full suite of services required for a modern mobility environment. It covers the provisioning and management of physical and digital SIM cards for all ECB devices, priority network access as mandated under German telecommunications legislation , and excellent in house mobile coverage across ECB premises. The scope further includes global mobile voice, SMS and data services, Wi Fi calling, along with the smooth replacement and migration of existing SIM cards. Continuous 24/7 support, comprehensive reporting, telecommunication expense management, invoicing services, and the ability to block premium rate numbers ensure a robust and transparent service landscape. In addition, there shall be an option to restrict voice and data usage on ships and planes for specific SIM cards, while allowing such usage for designated ECB key users as required and requested. The services to be procured therefore include: I. Provision of Mobile Voice and Data Communication Services: A. Access to cellular voice and data services with global coverage, with particular emphasis on Germany and Europe. B. Delivery and support of SIM Cards (physical SIM and digital SIM “eSIM”) . C. Provision of comprehensive usage reporting. D. Replacement and migration of existing ECB SIM Cards, including all associated services required for both voice and data. E. Provision of cellular in-house network coverage, including the installation, operation and maintenance of the necessary mobile transmission equipment (“base stations”) within ECB premises. II. Provision of Managed SIM Card Services (optional for ECB/ mandatory to offer by Tenderer) III. Provision of Migration and Transition Services

Beschreibung der Beschaffung

Provision of Communication Services (SIM Cards) Lot 1 ECB.

In order to provide ECB staff with a seamless, secure and resilient mobile communication environment, this tender brings together the full suite of services required for a modern mobility environment. It covers the provisioning and management of physical and digital SIM cards for all ECB devices, priority network access as mandated under German telecommunications legislation , and excellent in house mobile coverage across ECB premises. The scope further includes global mobile voice, SMS and data services, Wi Fi calling, along with the smooth replacement and migration of existing SIM cards. Continuous 24/7 support, comprehensive reporting, telecommunication expense management, invoicing services, and the ability to block premium rate numbers ensure a robust and transparent service landscape. In addition, there shall be an option to restrict voice and data usage on ships and planes for specific SIM cards, while allowing such usage for designated ECB key users as required and requested.

The services to be procured therefore include:

I. Provision of Mobile Voice and Data Communication Services:
A. Access to cellular voice and data services with global coverage, with particular emphasis on Germany and Europe.
B. Delivery and support of SIM Cards (physical SIM and digital SIM “eSIM”) .
C. Provision of comprehensive usage reporting.
D. Replacement and migration of existing ECB SIM Cards, including all associated services required for both voice and data.
E. Provision of cellular in-house network coverage, including the installation, operation and maintenance of the necessary mobile transmission equipment (“base stations”) within ECB premises.

II. Provision of Managed SIM Card Services (optional for ECB/ mandatory to offer by Tenderer)
III. Provision of Migration and Transition Services

Zusätzliche Produkte/Dienstleistungen: SIM-Karten 📦
Postanschrift: Sonnemannstrasse 22
Postleitzahl: 60314
Stadt: Frankfurt am Main
Land: Deutschland 🇩🇪
Ort der Leistung: Frankfurt am Main, Kreisfreie Stadt 🏙️
Dauer: 48 Monate
Informationen über Optionen
Optionen ✅
Beschreibung der Optionen: The contract is not subject to renewal.
Vergabekriterien
Qualitätskriterium (Bezeichnung): As specified in the procurement documents.
Qualitätskriterium (Gewichtung): 40
Preis ✅
Preis (Gewichtung): 60
Titel
Los-Identifikationsnummer: LOT-0001

2️⃣
Interne Kennung: 2
Titel: PRO-2749036948 - Lot 2 - EIOPA and AMLA
Geschätzter Wert ohne MwSt: 932 596 EUR 💰
Beschreibung der Beschaffung:

Provision of Communication Services SIM Cards Lot 2 AMLA and EIOPA. In order to provide AMLA and EIOPA staff with a seamless, secure and resilient mobile communication environment, this tender brings together the full suite of services required for a modern mobility environment. It covers the provisioning and management of physical and digital SIM cards for AMLA and EIOPA devices, priority network access as mandated under German telecommunications legislation, and excellent in-house mobile coverage across premises. The scope further includes global mobile voice, SMS and data services, Wi Fi calling, along with the smooth replacement and migration of existing SIM cards (where applicable). Continuous 24/7 support, comprehensive reporting, telecommunication expense management, invoicing services, and the ability to block premium rate numbers ensure a robust and transparent service landscape. In addition, there shall be an option to restrict voice and data usage on ships and planes for specific SIM cards, while allowing such usage for designated AMLA and EIOPA key users as required and requested. The services to be procured therefore include: I. Provision of Mobile Voice and Data Communication Services: A. Access to cellular voice and data services with global coverage, with particular emphasis on Germany and Europe. B. Delivery and support of SIM Cards (physical SIM and digital SIM “eSIM”) . C. Provision of comprehensive usage reporting. D. Replacement and migration of existing AMLA and EIOPA SIM Cards, including all associated services required for both voice and data. II. Provision of Managed SIM Card Services (optional for AMLA and EIOPA/ mandatory to offer by Tenderer) III. Provision of Migration and Transition Services

Beschreibung der Beschaffung

Provision of Communication Services SIM Cards Lot 2 AMLA and EIOPA.

In order to provide AMLA and EIOPA staff with a seamless, secure and resilient mobile communication environment, this tender brings together the full suite of services required for a modern mobility environment. It covers the provisioning and management of physical and digital SIM cards for AMLA and EIOPA devices, priority network access as mandated under German telecommunications legislation, and excellent in-house mobile coverage across premises. The scope further includes global mobile voice, SMS and data services, Wi Fi calling, along with the smooth replacement and migration of existing SIM cards (where applicable). Continuous 24/7 support, comprehensive reporting, telecommunication expense management, invoicing services, and the ability to block premium rate numbers ensure a robust and transparent service landscape. In addition, there shall be an option to restrict voice and data usage on ships and planes for specific SIM cards, while allowing such usage for designated AMLA and EIOPA key users as required and requested.

The services to be procured therefore include:

I. Provision of Mobile Voice and Data Communication Services:
A. Access to cellular voice and data services with global coverage, with particular emphasis on Germany and Europe.
B. Delivery and support of SIM Cards (physical SIM and digital SIM “eSIM”) .
C. Provision of comprehensive usage reporting.
D. Replacement and migration of existing AMLA and EIOPA SIM Cards, including all associated services required for both voice and data.

II. Provision of Managed SIM Card Services (optional for AMLA and EIOPA/ mandatory to offer by Tenderer)
III. Provision of Migration and Transition Services

Titel
Los-Identifikationsnummer: LOT-0002

Verfahren
Art des Verfahrens
Offenes Verfahren ✅
Rechtsgrundlage: Andere
Zentrale Elemente des Verfahrens:

The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organisation Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements. The tender procedure is conducted in accordance with Decision ECB/2016/2 laying down the rules on procurement (as amended), available at https://www.ecb.europa.eu/ecb/legal/1001/procurement/html/index.en.html And in EUR-Lex: https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:02016D0002-20200501. The detailed features and terms and conditions of the procedure can be found in the procurement documents.

Rechtsgrundlage:

Consolidated text: Decision (EU) 2016/245 of the European Central Bank of 9 February 2016 laying down the rules on procurement (ECB/2016/2) (recast)

Administrative Informationen
Frist für den Eingang von Angeboten oder Teilnahmeanträgen: 2026-06-15 10:00:00 📅
Sprachen, in denen Angebote oder Teilnahmeanträge eingereicht werden können: Englisch 🗣️
Mindestzeitraum, in dem der Bieter das Angebot aufrechterhalten muss: 6 Monate
Informationen über eine Rahmenvereinbarung oder ein dynamisches Beschaffungssystem
Rahmenvereinbarung mit mehreren Betreibern ✅
Höchstzahl der Teilnehmer: 1
Bedingungen für die Einreichung eines Angebots
Fortgeschrittene oder qualifizierte elektronische Signatur oder Siegel (im Sinne der Verordnung (EU) Nr 910/2014) erforderlich
Elektronische Rechnungsstellung: Erforderlich
Die elektronische Bestellung wird verwendet ✅
Elektronische Zahlung wird verwendet ✅
Vergabekriterien
Gewichtungsart: Gewichtung (Prozentanteil, genau)

Öffentlicher Auftraggeber
Name und Adressen
Name: European Central Bank
Nationale Registrierungsnummer: 0001
Postanschrift: Sonnemannstrasse 22
Postleitzahl: 60314
Postort: Frankfurt am Main
Region: Frankfurt am Main, Kreisfreie Stadt 🏙️
Land: Deutschland 🇩🇪
Kontaktperson: Central Procurement Office
E-Mail: procurement@ecb.europa.eu 📧
Telefon: +49 6913440 📞
URL: https://www.ecb.europa.eu 🌏
Endpunkt für den Informationsaustausch (URL): https://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html 🌏
Art des öffentlichen Auftraggebers
Europäische Institution/Agentur oder internationale Organisation
Haupttätigkeit
Wirtschaft und Finanzen
Kommunikation
Dokumente URL: https://eu.mu.ariba.com/uav/project/?token=597a7230-f95c-4f97-90a0-965d7f79505a 🌏
Teilnahme-URL: https://eu.mu.ariba.com/uav/project/?token=597a7230-f95c-4f97-90a0-965d7f79505a 🌏
URL des Beschaffungsinstruments: https://eu.mu.ariba.com/uav/project/?token=597a7230-f95c-4f97-90a0-965d7f79505a 🌏
Name: ECB e-tendering platform
Zusätzlich erfasste Erwerber:

The framework agreement will be open to ECB for lot 1, and to AMLA and EIOPA for lot 2.

Elektronische Einreichung: Erforderlich

Ergänzende Informationen
Zusätzliche Informationen

This tender procedure is conducted via the ECB’s electronic tendering system (SAP Ariba) which can be accessed via the following internet address: http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html If you have not used the ECB’s electronic tendering system before, you need to register via the above link. Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support. Should you require technical help when using the system, please raise a contact support request on the following website: https://eu.service.cloud.ariba.com/Sourcing.aw. Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as laid down in the procurement documentation itself.

Für Mediationsverfahren zuständige Stelle
Name: The European Ombudsman
Nationale Registrierungsnummer: 0002
Postanschrift: 1 avenue du Président Robert Schuman, CS 30403
Postleitzahl: 67001
Postort: Strasbourg
Region: Bas-Rhin 🏙️
Land: Frankreich 🇫🇷
Kontaktperson: The European Ombudsman
E-Mail: eo@ombudsman.europa.eu 📧
Telefon: +33 388172313 📞
URL: https://www.ombudsman.europa.eu/en/home 🌏
Dienststelle, bei der Informationen über das Überprüfungsverfahren eingeholt werden können
Wie: Name und Adressen
Verfahren zur Überprüfung
Genaue Informationen über Fristen für Überprüfungsverfahren:

Within 10 days of receipt of the notification in accordance with Article 34(1) or the first sentence of Article 34(3) of Decision ECB/2016/2 laying down the rules on public procurement. Further requirements are outlined in Article 39 of this Decision. A complaint to the European Ombudsman does not affect the deadline for lodging appeals.

Informationen über elektronische Arbeitsabläufe
Die elektronische Rechnungsstellung wird akzeptiert
Quelle: OJS 2026/S 093-331601 (2026-05-12)

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