The ECB is looking for suitable suppliers to provide (Lot 1) conference and meeting management services and Lot 2 Switchboard and facility management service desk to the ECB. The foreseen duration of the contracts shall be 3 years with a possible extension of one additional year, respectively. The envisaged contract signature date is September/October 2019 with an implementation phase of around three months leading to a start of service delivery on 1.1.2020.
The services will mainly be delivered in the 3 buildings of the ECB in Frankfurt am Main:
— the Main Building on Sonnemannstrasse 20,
— the Eurotower on Kaiserstrasse 29, and
— the Japan Center at Taunustor 2.
Deadline
Die Frist für den Eingang der Angebote war 2019-06-03.
Die Ausschreibung wurde veröffentlicht am 2019-04-30.
Objekt Umfang der Beschaffung
Titel:
“Provision of Conference and Meeting Management Services (Lot 1) and a Switchboard and Facility Management Service Desk (Lot 2)
PRO-004626”
Produkte/Dienstleistungen: Betriebsmittelverwaltung📦
Kurze Beschreibung:
“The ECB is looking for suitable suppliers to provide (Lot 1) conference and meeting management services and Lot 2 Switchboard and facility management...”
Kurze Beschreibung
The ECB is looking for suitable suppliers to provide (Lot 1) conference and meeting management services and Lot 2 Switchboard and facility management service desk to the ECB. The foreseen duration of the contracts shall be 3 years with a possible extension of one additional year, respectively. The envisaged contract signature date is September/October 2019 with an implementation phase of around three months leading to a start of service delivery on 1.1.2020.
The services will mainly be delivered in the 3 buildings of the ECB in Frankfurt am Main:
— the Main Building on Sonnemannstrasse 20,
— the Eurotower on Kaiserstrasse 29, and
— the Japan Center at Taunustor 2.
Mehr anzeigen
Geschätzter Wert ohne MwSt: EUR 6 400 000 💰
Informationen über Lose
Angebote können für alle Lose eingereicht werden
Umfang der Beschaffung
Der Auftraggeber behält sich das Recht vor, Aufträge zu vergeben, die folgende Lose oder Gruppen von Losen umfassen:
“In case the same company wins both lots, the ECB reserves the right to combine the 2 lots into a single contract.”
1️⃣ Umfang der Beschaffung
Titel: Provision of Conference and Meeting Management Services
Titel
Los-Identifikationsnummer: 1
Beschreibung
Zusätzliche Produkte/Dienstleistungen: Sitzungs- und Konferenzdienstleistungen von Hotels📦
Zusätzliche Produkte/Dienstleistungen: Anlagenverwaltung per Computer📦
Zusätzliche Produkte/Dienstleistungen: Betriebsmittelverwaltung📦
Ort der Leistung: Hessen🏙️
Beschreibung der Beschaffung:
“The ECB is seeking a contractor who will manage the ECB’s in-house meeting facilities and coordinate the services related to conferences and meetings. This...”
Beschreibung der Beschaffung
The ECB is seeking a contractor who will manage the ECB’s in-house meeting facilities and coordinate the services related to conferences and meetings. This is a key function for the ECB as this service has a high reputational impact through the involvement of internal and external meeting participants.
The duties encompass:
1) The management of the ECB meeting facilities in its 3 buildings in Frankfurt am Main:
— manage the booking of the in-house meeting facilities (currently performed through CAFM software) including the coordination of catering, audio-media and furniture set up services through in-house contractors of the ECB,
— provide customer application support for self-service bookings and meeting requests (currently through CAFM and CRM application). Provide IT application support for general questions and support with data maintenance,
— process catering orders for meetings in office space and other internal locations,
— provide and manage online registration services for meetings and conferences,
— provide an onsite first level support reachable via telephone and email for meeting services. The telephone needs to be permanently staffed during extended working hours from 7:30 to 19:30 CET (on ECB working days) and requires working in shifts,
— provide onsite concierge services for:
(a) assisting the internal and external meeting participants (e.g. connecting a laptop to a projector);
(b) providing services for meetings (e.g. printing name plates);
(c) performing regular physical checks of the meeting and conference rooms; and
(d) liaising with in-house service providers as well as with the FM Service Desk,
— develop and maintain procedures and guidelines related to conference and meeting organization for ECB staff. Regularly update information related to conference and meeting management services on the ECB intranet pages and present it during internal meetings and fora,
— foster a continuous improvement process on the handling of meeting and conference services to constantly improve the service in compliance with the ECBs Quality Management System.
2) The advice on and coordination of the services required for target group specific conferences, meetings and other activities mainly held in-house at the ECB’s buildings;
3) Services that can be required on optional basis:
— manage bookings of external venues,
— provide service support for specific events (e.g. host/hostess services and concierge services),
— complete organization of selected conferences, meetings and activities, including audio-media and interpretation services as required, as well as all other services needed in the context of the activity.
Contractor personnel shall be available and operate during extended working hours which may require operation in shifts. Services may also be requested on weekends or public holidays.
The contractor shall operate the management activities under its own responsibility according to set standards and service levels. The contractor shall in particular provide the required staff, the supervision, the management skills and the resources to ensure that the services are delivered in accordance with the ECB requirements. The ECB will not provide any personnel for the performance of the services which shall be exclusively delivered by the Contractor's own staff. The ECB will provide the office infrastructure such as telephone infrastructure, IT hardware and software, power, lighting, heating and furniture required enabling the contractor’s staff to deliver the services.
Mehr anzeigen Vergabekriterien
Der Preis ist nicht das einzige Zuschlagskriterium, und alle Kriterien werden nur in den Auftragsunterlagen genannt
Umfang der Beschaffung
Geschätzter Gesamtwert ohne MwSt: EUR 1 600 000 💰
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Beschreibung
Dauer: 36
Laufzeit des Vertrags, der Rahmenvereinbarung oder des dynamischen Beschaffungssystems
Dieser Vertrag ist verlängerbar ✅ Beschreibung
Beschreibung der Verlängerungen:
“The contract may be extended by 12 months, the maximum contract duration shall not exceed 48 months.” Informationen über die Begrenzung der Zahl der einzuladenden Bewerber
Vorgesehene Mindestanzahl: 5
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern:
“In the event that more than 5 applicants successfully pass the selection criteria, in each lot the ECB reserves the right to restrict participation to those...”
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern
In the event that more than 5 applicants successfully pass the selection criteria, in each lot the ECB reserves the right to restrict participation to those applicants’ best meeting the following criteria:
(a) the candidate’s general experience and expertise, assessed on the basis of the candidate’s past experience and its reference contracts which are comparable in terms of scope, size, type of customer or complexity with the contract tendered by the ECB (weighting of this criterion: 50 %);
(b) its organizational company profile, whereby the assessment will be based on the type and quality of structures available (such as recruitment, training and qualification of personnel, quality management etc.to support the services required under the contracts and to ensure their success (weighting of this criterion: 50 %).
2️⃣ Umfang der Beschaffung
Titel: Switchboard and Facility Management Service Desk
Titel
Los-Identifikationsnummer: 2
Beschreibung
Zusätzliche Produkte/Dienstleistungen: Telefonzentraldienste📦
Zusätzliche Produkte/Dienstleistungen: Call-Center📦
Beschreibung der Beschaffung:
“The ECB is seeking a contractor who will operate the ECB’s Switchboard and Facility Management (FM) Service Desk under its own responsibility and according...”
Beschreibung der Beschaffung
The ECB is seeking a contractor who will operate the ECB’s Switchboard and Facility Management (FM) Service Desk under its own responsibility and according to set standards and service levels. Both are key functions within the Directorate Administration as the service has a high reputational impact through internal and external callers.
The Switchboard is the first point of contact for external callers.
The FM Service Desk provides the internal customers with a wide range of services, such as technical, infrastructural and security facility management services.
The core services are:
1) Telephone Switchboard: acceptance and transfer of incoming external or internal telephone calls in English and German;
2) Onsite first level telephone FM support: acceptance and registration of tickets in the Computer Aided Facility Management (CAFM) system of all requests that are received by phone, e-mail or via the self-service portal. Monitoring and reporting of service provider performance. Manage, track and escalate customer complaints;
3) Administrative support services: any other administrative task related to infrastructural facility management services such as management of faxes, pin codes in the call charging facility, handling of lost and found items, handling of cleared items (such as from lockers and relocation activities), provision of customer application support, distribution of meal vouchers, support of IT Testing activities, etc.
The FM Service Desk shall provide services for the three buildings of the ECB in Frankfurt am Main, occasionally at an external office site and future ECB sites and, as an option, cover ECB offices in Washington DC and Brussels. The Switchboard and FM Service Desk will be located in one of the ECB’s buildings in Frankfurt am Main.
The Switchboard and FM Service Desk currently operate during extended working hours from 7:30 to 19:30 which requires operation in shifts. Services may also be requested outside regular service hours, on weekends or public holidays.
The contractor shall in particular provide the staff, the supervision, the management skills and the resources to ensure that the services are delivered in accordance with the ECB requirements. The ECB will not provide any personnel for the performance of the services which shall be exclusively delivered by the contractor's own staff. The ECB will provide the office infrastructure such as telephone infrastructure, IT hardware and software, power, lighting, heating and furniture required enabling the contractor’s staff to deliver the services.
Approx. total calls handled in 2018: 45 000.
FM Tickets handled: 15 000.
Lost and Found Items: 1 000.
Faxes handled: 1 000.
Email communication: 55 000.
Mehr anzeigen Umfang der Beschaffung
Geschätzter Gesamtwert ohne MwSt: EUR 4 800 000 💰
Informationen über die Begrenzung der Zahl der einzuladenden Bewerber
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern:
“In the event that more than five applicants successfully pass the selection criteria, in each lot the ECB reserves the right to restrict participation to...”
Objektive Kriterien für die Auswahl der begrenzten Anzahl von Bewerbern
In the event that more than five applicants successfully pass the selection criteria, in each lot the ECB reserves the right to restrict participation to those applicants’ best meeting the following criteria:
(a) the candidate’s general experience and expertise, assessed on the basis of the candidate’s past experience and its reference contracts which are comparable in terms of scope, size, type of customer or complexity with the contract tendered by the ECB (weighting of this criterion: 50 %);
(b) its organizational company profile, whereby the assessment will be based on the type and quality of structures available (such as recruitment, training and qualification of personnel, quality management etc.to support the services required under the contracts and to ensure their success (weighting of this criterion: 50 %).
Rechtliche, wirtschaftliche, finanzielle und technische Informationen Bedingungen für die Teilnahme
Liste und kurze Beschreibung der Bedingungen: As stated in the procurement documents.
Wirtschaftliche und finanzielle Leistungsfähigkeit
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Technische und berufliche Fähigkeiten
Auswahlkriterien wie in den Auftragsunterlagen angegeben
Verfahren Art des Verfahrens
Wettbewerbliches Verfahren mit Verhandlung
Informationen über die Reduzierung der Anzahl von Lösungen oder Angeboten während der Verhandlungen oder des Dialogs
Rückgriff auf ein gestaffeltes Verfahren, um die Zahl der zu erörternden Lösungen oder zu verhandelnden Angebote schrittweise zu verringern
Informationen zur Verhandlung
Der Auftraggeber behält sich das Recht vor, den Auftrag auf der Grundlage der ersten Angebote zu vergeben, ohne Verhandlungen zu führen
Administrative Informationen
Frist für den Eingang von Angeboten oder Teilnahmeanträgen: 2019-06-03
17:00 📅
Voraussichtliches Datum der Versendung der Aufforderungen zur Angebotsabgabe oder zur Teilnahme an die ausgewählten Bewerber: 2019-07-15 📅
Sprachen, in denen Angebote oder Teilnahmeanträge eingereicht werden können: Englisch 🗣️
Der nachstehende Zeitrahmen ist in Monaten ausgedrückt.
Mindestzeitraum, in dem der Bieter das Angebot aufrechterhalten muss: 6
Ergänzende Informationen Informationen über elektronische Arbeitsabläufe
Die elektronische Rechnungsstellung wird akzeptiert
Zusätzliche Informationen
“This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet...”
This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address:
http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html
If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on “Register”). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on “Login”) and to access the tender documentation. Please note that:
— a registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future,
— in case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address,
— your mere registration does not constitute an application. You must submit your application via the ECB’s electronic tendering system as further instructed in the application documentation.
The system reference number for the above procurement is:
Lot 1: RFX-PT-2019-000006: PRO-004626-L1R1-Conf. and Meeting Services;
Lot 2: RFX-PT-2019-000007: PRO-004626-L2R1-FM Service Desk.
To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field “Public Tenders — Upcoming Events”. Click on “Click to request an invitation to this event” for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to “Invited” and the RFx documentation will be accessible via the RFx tab.
Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support.
Should you require technical help when using the system, please contact the ECB’s technical support team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced.
Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab “Discussion”).
The ECB endeavors to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than 7 calendar days before the time-limit for the submission of tenders.
The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organization Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements.
The tender procedure is conducted in accordance with ECB Decision 2016/2 laying down the Rules on Procurement (as amended), available on the ECB website at http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html
Mehr anzeigen Körper überprüfen
Name: Procurement Review Body of the European Central Bank, c/o Legal Advice Team
Postanschrift: Sonnemannstrasse 22
Postort: Frankfurt am Main
Postleitzahl: 60314
Land: Deutschland 🇩🇪
Telefon: +49 6913440📞
Fax: +49 6913446886 📠
URL: http://www.ecb.europa.eu🌏 Für Mediationsverfahren zuständige Stelle
Name: The European Ombudsman
Postanschrift: 1 avenue du Président Robert Schuman, CS 30403
Postort: Strasbourg Cedex
Postleitzahl: 67001
Land: Frankreich 🇫🇷 Dienststelle, bei der Informationen über das Überprüfungsverfahren eingeholt werden können
Name: Central Procurement Office of the European Central Bank
Postanschrift: Sonnemannstrasse 22
Postort: Frankfurt am Main
Postleitzahl: 60314
Land: Deutschland 🇩🇪
Telefon: +49 6913440📞
E-Mail: procurement@ecb.europa.eu📧
Fax: +49 6913447110 📠
URL: http://www.ecb.europa.eu🌏
Quelle: OJS 2019/S 090-214448 (2019-04-30)
Bekanntmachung über vergebene Aufträge (2019-12-17) Öffentlicher Auftraggeber Name und Adressen
Postort: Frankfurt-am-Main
Objekt Umfang der Beschaffung
Kurze Beschreibung:
“The ECB is looking for suitable suppliers to provide (Lot 1) conference and meeting management services and Lot 2 switchboard and facility management...”
Kurze Beschreibung
The ECB is looking for suitable suppliers to provide (Lot 1) conference and meeting management services and Lot 2 switchboard and facility management service desk to the ECB. The foreseen duration of the contracts shall be 3 years with a possible extension of one additional year, respectively. The envisaged contract signature date is September/October 2019 with an implementation phase of around 3 months leading to a start of service delivery on 1.1.2020.
The services will mainly be delivered in the 3 buildings of the ECB in Frankfurt-am-Main:
— the Main Building on Sonnemannstrasse 20,
— the Eurotower on Kaiserstrasse 29, and
— the Japan Center at Taunustor 2.
Mehr anzeigen Informationen über Lose
Dieser Vertrag ist in Lose unterteilt ✅ Beschreibung
Beschreibung der Beschaffung:
“The ECB is seeking a contractor who will manage the ECB’s in-house meeting facilities and coordinate the services related to conferences and meetings. This...”
Beschreibung der Beschaffung
The ECB is seeking a contractor who will manage the ECB’s in-house meeting facilities and coordinate the services related to conferences and meetings. This is a key function for the ECB as this service has a high reputational impact through the involvement of internal and external meeting participants.
The duties encompass:
1) The management of the ECB meeting facilities in its 3 buildings in Frankfurt-am-Main
— manage the booking of the in-house meeting facilities (currently performed through CAFM software) including the coordination of catering, audio-media and furniture set up services through in-house contractors of the ECB,
— provide customer application support for self-service bookings and meeting requests (currently through CAFM and CRM application). Provide IT application support for general questions and support with data maintenance,
— process catering orders for meetings in office space and other internal locations,
— provide and manage online registration services for meetings and conferences,
— provide an onsite first level support reachable via telephone and e-mail for meeting services. The telephone needs to be permanently staffed during extended working hours from 7.30 to 19.30 CET (on ECB working days) and requires working in shifts,
— provide onsite concierge services for a) assisting the internal and external meeting participants (e.g. connecting a laptop to a projector), b) providing services for meetings (e.g. printing name plates), c) performing regular physical checks of the meeting and conference rooms and d) liaising with in-house service providers as well as with the FM service desk,
— develop and maintain procedures and guidelines related to conference and meeting organization for ECB staff. Regularly update information related to conference and meeting management services on the ECB intranet pages and present it during internal meetings and fora,
— foster a continuous improvement process on the handling of meeting and conference services to constantly improve the service in compliance with the ECBs quality management system.
2) The advice on and coordination of the services required for target group specific conferences, meetings and other activities mainly held in-house at the ECB’s buildings;
3) Services that can be required on optional basis:
— manage bookings of external venues,
— provide service support for specific events (e.g. host/hostess services and concierge services),
— complete organization of selected conferences, meetings and activities, including audio-media and interpretation services as required, as well as all other services needed in the context of the activity.
Contractor personnel shall be available and operate during extended working hours which may require operation in shifts. Services may also be requested on weekends or public holidays.
The contractor shall operate the management activities under its own responsibility according to set standards and service levels. The Contractor shall in particular provide the required staff, the supervision, the management skills and the resources to ensure that the services are delivered in accordance with the ECB requirements. The ECB will not provide any personnel for the performance of the services which shall be exclusively delivered by the contractor's own staff. The ECB will provide the office infrastructure such as telephone infrastructure, IT hardware and software, power, lighting, heating and furniture required enabling the contractor’s staff to deliver the services.
Mehr anzeigen Vergabekriterien
Qualitätskriterium (Bezeichnung):
“Candidate’s general experience and expertise, based on the candidate’s past experience and its comparable reference contracts”
Qualitätskriterium (Gewichtung): 50
Kostenkriterium (Name):
“Organizational company profile, assessed based on type and quality of structures available (e.g. recruitment, training and qualification of personnel,...”
Kostenkriterium (Name)
Organizational company profile, assessed based on type and quality of structures available (e.g. recruitment, training and qualification of personnel, quality management etc.)
Mehr anzeigen
Kostenkriterium (Gewichtung): 50
Beschreibung
Beschreibung der Beschaffung:
“The ECB is seeking a contractor who will operate the ECB’s switchboard and facility management (FM) service desk under its own responsibility and according...”
Beschreibung der Beschaffung
The ECB is seeking a contractor who will operate the ECB’s switchboard and facility management (FM) service desk under its own responsibility and according to set standards and service levels. Both are key functions within the Directorate Administration as the service has a high reputational impact through internal and external callers.
The switchboard is the first point of contact for external callers.
The FM service desk provides the internal customers with a wide range of services, such as technical, infrastructural and security facility management services.
The core services are:
1) Telephone switchboard: acceptance and transfer of incoming external or internal telephone calls in English and German;
2) Onsite first level telephone FM support: acceptance and registration of tickets in the computer aided facility management (CAFM) system of all requests that are received by phone, e-mail or via the self-service portal. Monitoring and reporting of service provider performance. manage, track and escalate customer complaints;
3) Administrative support services: any other administrative task related to infrastructural facility management services such as management of faxes, pin codes in the call charging facility, handling of lost and found items, handling of cleared items (such as from lockers and relocation activities), provision of customer application support, distribution of meal vouchers, support of IT Testing activities, etc.
The FM service desk shall provide services for the 3 buildings of the ECB in Frankfurt-am-Main, occasionally at an external office site and future ECB sites and, as an option, cover ECB offices in Washington DC and Brussels. The switchboard and FM service desk will be located in one of the ECB’s buildings in Frankfurt-am-Main.
The switchboard and FM service desk currently operate during extended working hours from 7.30 to 19.30 which requires operation in shifts. Services may also be requested outside regular service hours, on weekends or public holidays.
The contractor shall in particular provide the staff, the supervision, the management skills and the resources to ensure that the services are delivered in accordance with the ECB requirements. The ECB will not provide any personnel for the performance of the services which shall be exclusively delivered by the contractor's own staff. The ECB will provide the office infrastructure such as telephone infrastructure, IT hardware and software, power, lighting, heating and furniture required enabling the contractor’s staff to deliver the services.
Approx. total calls handled in 2018: 45 000
FM tickets handled: 15 000
Lost and found items: 1 000
Faxes handled: 1 000
E-mail communication: 55 000
Mehr anzeigen Vergabekriterien
Qualitätskriterium (Bezeichnung):
“Candidate’s general experience and expertise, based on the Candidate’s past experience and its comparable reference contracts”
Verfahren Administrative Informationen
Frühere Veröffentlichungen zu diesem Verfahren: 2019/S 090-214448
Auftragsvergabe
1️⃣
Los-Identifikationsnummer: 1
Titel: Provision of Conference and Meeting Management Services
Informationen über nicht gewährte Zuschüsse
Andere Gründe (Abbruch des Verfahrens)
2️⃣
Vertragsnummer: 2
Los-Identifikationsnummer: 2
Titel: Switchboard and Facility Management Service Desk
“This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet...”
This tender procedure is conducted via the ECB’s electronic tendering system (e-tendering) which can be accessed via the following internet address:
http://www.ecb.europa.eu/ecb/jobsproc/sourcing/html/index.en.html
If you have not used the ECB’s electronic tendering system before, you need to register via the above link (click on ‘Register’). Subsequently to the registration, you will receive an automated notification with your user credentials to log in (click on ‘Login’) and to access the tender documentation. Please note that:
— a registration to the above system is only required once and you can reuse your user credentials in all future procedures of the ECB which are conducted via the above system. Therefore, please keep your user credentials for the future,
— in case you should have participated in previous ECB tender procedure(s) in the past which were conducted via the ECB’s prior online system, you nevertheless need to register once to the ECB’s electronic tendering system under the above address,
— your mere registration does not constitute an application. You must submit your application via the ECB’s electronic tendering system as further instructed in the application documentation.
The system reference number for the above procurement is:
Lot 1: RFX-PT-2019-000006: PRO-004626-L1R1-Conf. and meeting services;
Lot 2: RFX-PT-2019-000007: PRO-004626-L2R1-FM service desk.
To download the tender documents, log on to the ECB’s electronic tendering system with your login and password. Expand the field ‘Public Tenders – Upcoming Events’. Click on ‘Click to request an invitation to this event’ for the above procedure and close the new window which opens. Once the request is completed (this can take a few minutes), the status of the participation request will change to ‘Invited’ and the RFx documentation will be accessible via the RFx tab.
Under the above link you also find user guides for detailed information on how to use the system and contact details for technical support.
Should you require technical help when using the system, please contact the ECB’s technical support team at sourcing.support@ecb.europa.eu by quoting the reference number and the problem experienced.
Any other queries relating to this procurement procedure and the content of the procurement documentation shall be submitted as message via the ECB’s e-tendering system (under the tab ‘Discussion’).
The ECB endeavors to answer all queries as quickly as possible but cannot guarantee a minimum time response. The ECB shall not be bound to reply to queries received less than 7 calendar days before the time-limit for the submission of tenders.
The tender procedure shall be open on equal terms to all natural or legal persons resident or located in the European Union and to all natural and legal persons resident or located in a country which has ratified the World Trade Organization Agreement on Government Procurement or has concluded with the European Union a bilateral agreement on procurement under the conditions laid down in the said agreements.
The tender procedure is conducted in accordance with ECB Decision 2016/2 laying down the Rules on Procurement (as amended), available on the ECB website at http://www.ecb.europa.eu/ecb/jobsproc/tenders/html/index.en.html.
Mehr anzeigen Körper überprüfen
Postort: Frankfurt-am-Main
Dienststelle, bei der Informationen über das Überprüfungsverfahren eingeholt werden können
Postort: Frankfurt-am-Main
Quelle: OJS 2019/S 249-617255 (2019-12-17)