Provision of a facility management (FM) service desk and switchboard and related consultancy services
The ECB is seeking a contractor who will operate the ECB's facility management (FM) service desk and switchboard under its own responsibility (lot 1). Tasks shall include the following elements: operation of a telephone switchboard, an internal facility management service line, internal meeting management, administrative support services, etc.
Furthermore, the ECB is also looking for a contractor (lot 2) who will provide consultancy services for the service desk. Tasks shall include the definition of measures, KPIs and service levels for the service desk, in cooperation with the contractor under lot 1, the monitoring of the operation and the performance of the FM service desk, providing the ECB with financial analysis and calculations of the service desk contract, regular reporting, provision of advice on service improvements, etc.
Due to the relation between the services, bidders are not allowed to bid for both lots simultaneously.
Deadline
Die Frist für den Eingang der Angebote war 2016-05-13.
Die Ausschreibung wurde veröffentlicht am 2016-04-11.
Anbieter
Die folgenden Lieferanten werden in Vergabeentscheidungen oder anderen Beschaffungsunterlagen erwähnt:
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Geschichte der Beschaffung
| Datum |
Dokument |
| 2016-04-11
|
Auftragsbekanntmachung
|
| 2017-06-09
|
Bekanntmachung über vergebene Aufträge
|
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